WindowServe ("we," "us," or "our") is a locally owned window treatment company serving the Des Moines, Iowa metro. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We've kept it short and readable on purpose.
Information we collect
We only collect the information we need to help you with your windows. When you contact us, submit a form, or book a consultation, we may collect:
- Your name
- Your phone number
- Your email address
- Your home or project address
- Project details you share with us (such as the rooms, windows, products, and preferences you're interested in)
You provide this information directly — through our contact and quote forms, during phone or text conversations, or at your in-home consultation.
How we use your information
We use your information to provide and improve our service, specifically to:
- Schedule and confirm your free in-home consultation
- Prepare and send you quotes and proposals
- Send appointment reminders and project updates
- Provide customer service and respond to your questions
- Communicate with you by phone, email, and SMS/text message
Text messages (SMS)
If you give us your phone number, we may text you about your consultation, quote, appointment reminders, and related customer service — because for a lot of our customers, a quick text is the easiest way to stay in touch.
Opting out is easy. Reply STOP to any text message and we'll stop sending them. Reply HELP if you need assistance. Message and data rates may apply depending on your mobile carrier.
We do not sell your information
WindowServe does not sell your personal information to third parties. We don't trade or rent your details to advertisers or data brokers. We only share information with trusted service providers when it's necessary to run our business and serve you (for example, the scheduling or product-ordering tools we use to complete your project), and only to the extent needed to do that work.
Keeping your information safe
We take reasonable steps to protect the information you share with us and limit access to those who need it to help you. No method of transmission or storage is ever 100% secure, but we treat your information with care.
Your choices
- Texts: reply STOP at any time to opt out of SMS messages.
- Email: ask us to remove you from any non-essential emails.
- Your data: contact us to ask what information we have, or to request that we update or delete it.
Questions about your privacy
If you have any questions about this Privacy Policy or how we handle your information, please reach out — we're happy to help.
- Email: info@windowserve.com
- Call or text: 515-WINDOWS (515-946-3697)
- Service area: Des Moines, Iowa metro
Updates to this policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Please check back occasionally to stay informed.